We offer free shipping within the Contiguous US (lower 48) on all orders with a minimum subtotal of $49.00 or more. (Resale accounts do not qualify for free shipping). Most packages are sent via the US Postal service. But larger packages are typically sent via UPS or FedEx ground, but may also be sent by the USPS.

We make every attempt to ship orders within 24 hours of receipt. Please note orders are not typically shipped on the weekend. All orders submitted after our 2 pm cut-off time on Friday EST will not typically be picked up until Monday.

International orders and orders with a different shipping address require extra verification. Therefore, these orders may NOT be released for shipping until they have been approved. International shipping charges DO NOT include customs charges and/or Duty. Duties, if applicable, are the responsibility of the purchaser and cannot be pre-determined by Mack Darts. International customers with this concern should contact their customs office to determine if Duty will be charged and due upon delivery prior to completing their order.

Orders that are shipped with incorrect addresses may be recalled, however, we cannot guarantee this service. UPS and Fed-Ex charge a fee for a recall and/or an address correction. The customer is responsible for this fee. Shipping charges on orders with invalid addresses that are returned cannot be refunded nor applied to re-send a package. Customers will be responsible for secondary shipping charges when a package is re-sent. If an incorrect shipping address is provided and delivery is made complete, we cannot reimburse you for your order.

All claims for non-delivered packages must be made within 30 days of the ship date so we may replace and file a missing package claim.

Delivery Times

USPS First Class Mail: Approximately 2 to 5 business days for delivery - NOT GUARANTEED
USPS Priority Mail: Approximately 2 to 3 business days for delivery - NOT GUARANTEED

Day Order Placed	UPS Next Day Air FedEx Overnight	UPS 2nd Day Air FedEx 2Day	UPS 3 Day Select FedEx Express Saver
Monday before 5 pm Eastern	Delivered Tuesday	Delivered Wednesday	Delivered Thursday
Tuesday before 5 pm Eastern	Delivered Wednesday	Delivered Thursday	Delivered Friday
Wednesday before 5 pm Eastern	Delivered Thursday	Delivered Friday	Delivered Monday
Thursday before 5 pm Eastern	Delivered Friday	Delivered Monday	Delivered Tuesday
Friday before 5 pm Eastern	Delivered Monday	Delivered Tuesday	Delivered Wednesday
Saturday & Sunday	Delivered Tuesday	Delivered Wednesday	Delivered Thursday

 

UPS ground shipments will vary according to the "zone" you live in and the time you placed your order. Consider calling to confirm the delivery day when selecting UPS ground. The pickup day is NOT considered a ship day.

Please note: During the holiday season, express delivery times and ground or 3-day delivery dates may not be guaranteed. To be safe, always call to confirm delivery when time is of the essence.

 

Return Policy

New, unused (or unwanted) product may be returned within fifteen (15) days for credit provided that:

• Prior approval is obtained from Mack Darts (Via email or telephone)
• Product is still in its original box and packing
• Product has not been used (is in new condition)
• Unwanted items must be returned at the buyers expense
• Items (non-defective) returned for credit that qualified for free shipping and/or a shipping discount will have our shipping costs and/or the shipping discount cost deducted from the item prior to refund
• All returned product will be refunded to the purchaser’s account

Please Note: A 15% restocking fee may be applied to all returned, non-defective merchandise

Return your package to:
Mack Darts
RA # (please call or e-mail for #)
175 Bedford Street
Burlington, MA 01803

Order Cancellations

It is best to call 781-226-2400 to cancel your order, leave a message if you do not speak with a representative. Otherwise, order cancellations by e-mail must be received before 2pm eastern the day the order is intended to ship Monday through Friday.